This Privacy Policy governs your use of any mobile or desktop software application (each, an “Application”) published by BigBalli Consulting (“we,” “us,” or “our”). It applies uniformly to all Applications we release, unless an individual Application publishes a supplemental policy of its own.
An Application obtains the information you provide when you download, register, or otherwise interact with it. Registration is typically optional; however, some features may be unavailable without it. When you register or use an Application, you may provide information such as: (a) your name, email address, age, user name, and password; (b) transaction-related information, such as purchases or responses to offers; (c) information you provide when you contact us for support; (d) payment information for purchases or subscriptions; and (e) information you enter while using the Application.
We may use the information you provide to contact you from time to time with important notices, service updates, or promotional messages related to our Applications.
Our Applications may automatically collect certain information, including but not limited to: the type of device you use, a unique device identifier, the IP address of your device, your operating system, the type of browser or runtime in use, and information about how you interact with the Application.
We may collect personal information and usage data for diagnostic and analytics purposes. This includes crash reports, performance metrics, feature-usage statistics, error logs, and other technical telemetry that helps us identify bugs, improve stability, understand how features are used, and prioritize product improvements. Where possible we aggregate or anonymize this data, but some diagnostic payloads may contain personal or device-identifying information. This data may be processed by us or by third-party diagnostics and analytics providers acting on our behalf.
Our Applications do not collect precise, real-time location information unless an individual Application explicitly requests that permission and describes the use at the point of request. If location access is granted, it is used only for the stated feature.
Some — but not all — of our Applications include a feature that detects the presence of a face in a photo, a video, or a live camera preview: for example, to show you where faces appear in an image you are inspecting, to count them, or to blur or redact them. This section applies only to those Applications, and only while such a feature is actually running. An Application that does not offer such a feature does not process face data at all. Where an Application does offer one, the feature is described at the point of use. Where an Application also transmits a photograph you deliberately captured, for some purpose other than face detection, that transmission is not face detection and is described in that Application’s supplement below.
When a face-detection feature runs, the Application analyzes the image or video frames you have chosen, on your device, to determine whether a face is present and where it sits within the frame. The output is a coordinate rectangle and a count — nothing more. We do not create, derive, request, or store a faceprint, face template, facial-geometry map, face embedding, or any other biometric identifier, and we do not attempt to recognize, identify, verify, authenticate, age-estimate, or match any person, nor to link a detected face to a name, an account, or any other face. The analysis is performed entirely on your device using the operating system's built-in on-device vision frameworks; no image, video frame, or derived face data is uploaded to us or to anyone else for this purpose.
Face-detection output is used for exactly one purpose: to render the on-screen result of the feature you invoked in that Application — for instance drawing a box, reporting a count, or applying a blur that you requested. It is not used for advertising, marketing, profiling, personalization, fraud detection, identity verification, surveillance, research, or the training or improvement of machine-learning models. We have no other intended use, present or planned. If we ever intend a new use, we will update this policy and disclose that use in the Application before the feature is used.
We do not share face data. It is not transmitted off your device; it is not sold, rented, traded, or licensed; it is not disclosed to any third party, including our analytics, diagnostics, crash-reporting, advertising, hosting, and support providers; and it is never included in crash reports, telemetry, logs, or analytics payloads. Face data is not disclosed for any of the purposes listed in the section below on third-party access, except where disclosure of the underlying image is compelled by law. Should any Application in the future need to share face data with a third party, we will disclose that in the Application and obtain your consent before the feature is used, and we will require by written agreement that the third party provide protection for that face data that is the same as or greater than the protection described in this Privacy Policy, including a prohibition on any independent use, sale, or further disclosure.
Face data is processed transiently in memory and discarded as soon as the analysis finishes or you leave the screen, whichever comes first. We do not write face data to disk, to a database, to a cache, to a backup, or to any server we operate, and we retain no copy of it. Nothing derived from a detected face survives closing the Application. If an Application lets you export or save a result you explicitly asked for (for example an image you chose to blur and save), that file is written only where you chose to put it, remains under your control, and contains no biometric identifier.
Because face data is never stored by us or transmitted to us, there is no retained copy for us to delete, and there is nothing for us to delete on your behalf. You can revoke consent and stop all face-data processing at any time, with immediate effect, by any of the following: stop using the feature; revoke the Application's access to your photo library or camera in your device's privacy settings; decline the permission prompt when it is shown; or uninstall the Application, which also removes any locally stored Application data. Revoking consent does not require you to contact us and carries no penalty other than that the feature will no longer work. Any locally saved output you created remains yours to delete using your device's normal file or photo management. If you nonetheless believe we hold face data relating to you, write to [email protected] and we will investigate, delete anything found, and confirm to you within 30 days.
This section supplements the face-data section above and applies only to the Application named Iridology. Where the two differ, this section governs for that Application. It is provided because Iridology photographs an eye, and we want its handling described exactly rather than by general rule.
Iridology has one capture feature: it photographs one eye at a time, held close to the camera. Two things are worth separating.
(a) On-device eye-finding. While the live camera preview is on screen, and only then, the Application asks the operating system's built-in on-device vision framework (Apple's Vision framework, VNDetectFaceLandmarksRequest) to locate the eye within the frame, so the on-screen guide ring can tell you when to move closer, recentre, or hold still. The only value taken from that detection is a single pair of coordinates marking the centre of the eye. It is recomputed from scratch each time it runs, held in ordinary memory, overwritten by the next frame, and discarded when you leave the capture screen. We do not create, derive, request, store, or transmit a faceprint, face template, facial-geometry map, face embedding, or any other biometric identifier. We do not recognise, identify, verify, authenticate, age-estimate, profile, or match any person, and we make no attempt to link an eye or a face to a name, an account, another image, or another person. No output of this detection ever leaves your device, and none of it is written to storage of any kind.
(b) The photograph you take. When you press the shutter, the Application crops the captured frame down to the iris plus a small surrounding margin, roughly 1.8 times the diameter of the iris, so that the saved image contains the iris, a ring of the white of the eye, and part of an eyelid. It is a close-up of a single eye and it does not contain a face. The Application also measures the colour of the iris on your device and reduces it to three numbers (a CIELAB triple). That cropped image and those three numbers are the entire content of a reading request. Nothing you type, answer, or select in the Application is attached to it, and no name, email address, account, advertising identifier, or device identifier is attached to it.
The cropped eye image and the three colour numbers are used for exactly one purpose: to generate the descriptive text of the character reading you asked for, once, at the moment you ask for it. They are not used for advertising, marketing, profiling, personalisation, fraud detection, identity verification, authentication, age estimation, surveillance, research, or the training or improvement of any machine-learning model. We have no other intended use, present or planned. If we ever intend a new use, we will update this policy and disclose that use inside the Application before the feature is used.
The cropped eye image is transmitted once, over an encrypted connection, to our reading service at bigballi.com, which forwards it in the same request to the OpenAI API, where a general-purpose model writes the reading text. OpenAI processes it solely on our instruction, as our service provider, for that single request. Under OpenAI's published API data usage policies, content submitted through the API is not used to train or improve their models, and is retained only for a limited abuse-monitoring period of up to 30 days before deletion.
No one else receives it. The image is not sold, rented, traded, licensed, or disclosed to any advertiser, data broker, or other third party. It is not disclosed to our analytics, diagnostics, crash-reporting, or customer-support providers, and it is never included in an analytics event, a crash report, a telemetry payload, a log line, or a diagnostic notification of any kind. It would be disclosed only if disclosure of the underlying image were compelled by law.
On our servers: not at all. Our reading service holds the image only in the memory of the single request that carries it. It is not written to disk, to a database, to a cache, to a queue, to a backup, or to a log, and it is not attached to any error or diagnostic message. When the request finishes, our copy ceases to exist. We therefore hold no historical record of any photograph, and no record linking any photograph to any person.
At OpenAI: up to 30 days, for abuse monitoring only, as described above, after which it is deleted by them.
On your device: for as long as you keep the reading, and no longer. The photograph is written to the Application's own private storage on your device, is marked so that it is excluded from iCloud backup, and is never added to your photo library or made visible to other applications.
The on-device eye-finding output described in (a) above is retained for a fraction of a second and is never stored at all.
You can delete a single reading and its photograph from within the Application, or delete every reading and photograph at once using Delete all readings in the Application's Settings screen; either removes the image file from your device immediately. Deleting the Application removes all of it. Because we retain no copy on our servers, there is nothing on our side for us to delete, and nothing for you to request the deletion of.
You can revoke consent and stop all of this processing at any time, with immediate effect, by declining the camera permission when it is requested, by revoking camera access for the Application in your device's privacy settings, by simply not taking a photograph, or by deleting the Application. Revoking carries no penalty other than that a reading cannot be produced. If you nonetheless believe we hold an image relating to you, write to [email protected] and we will investigate, delete anything found, and confirm to you within 30 days.
We share information with third parties only as described in this policy. We may disclose user-provided and automatically collected information:
You can stop all collection of information by an Application by uninstalling it, using the standard uninstall process available through your device or app marketplace. You can also request opt-out or deletion by email at [email protected]. Where an Application provides in-app controls to disable analytics or diagnostics, you may also use those controls.
We retain user-provided data for as long as you use the Application and for a reasonable time thereafter. Automatically collected information (including diagnostic and analytics data) is typically retained for up to 12 months and afterward may be stored in aggregate. To request deletion of data you have provided, contact us at [email protected] and we will respond within a reasonable time. Note that some data may be required for the Application to function properly.
We do not use our Applications to knowingly solicit data from, or market to, children under the age of 13. If a parent or guardian becomes aware that a child has provided information to us without consent, they should contact us at [email protected] and we will delete such information within a reasonable time.
We take reasonable precautions to safeguard the confidentiality of your information, using physical, electronic, and procedural safeguards appropriate to the information we process. Access is limited to personnel and contractors who need it to operate, develop, or improve our Applications. No security system can prevent all potential breaches, and we cannot guarantee absolute security.
Our Applications are operated from the United States. If you access an Application from outside the United States, you consent to your information being transferred to, processed, and stored in the United States under applicable privacy standards.
This Privacy Policy may be updated from time to time. We will post the revised version at https://bigballi.com/privacy. Your continued use of any Application after changes are posted constitutes acceptance of those changes. We encourage you to review this policy periodically.
By using an Application, you consent to the processing of your information as described in this Privacy Policy. “Processing” means collecting, storing, using, combining, deleting, and disclosing information, including via cookies or similar technologies on devices where applicable.
If you have questions about privacy in connection with any of our Applications, contact us at [email protected].
These Terms of Use constitute a legally binding agreement between you (“you”) and BigBalli Consulting (“we,” “us,” or “our”) concerning your access to and use of any mobile or desktop application we publish (each, an “Application”). By accessing or using an Application, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
We may modify these Terms at any time. The “Last updated” date reflects the most recent revision. Continued use of an Application after changes are posted constitutes acceptance. The Applications are intended for users at least 13 years of age; minors must have a parent or guardian's permission and supervision.
Unless otherwise indicated, the Applications and all source code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, the “Content”), along with the trademarks, service marks, and logos contained therein (the “Marks”), are owned or licensed by us and protected by applicable intellectual property laws. The Content and Marks are provided “as is” for your personal, non-commercial use. No part of any Application, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. We reserve all rights not expressly granted to you.
By using an Application, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain and promptly update such information as necessary; (3) you have the legal capacity to accept these Terms; (4) you are not under 13; (5) if a minor, you have parental permission; (6) you will not access the Application through automated or non-human means; (7) you will not use the Application for any illegal or unauthorized purpose; and (8) your use will not violate any applicable law or regulation.
You may not access or use an Application for any purpose other than that for which we make it available. You agree not to:
An Application may allow you to submit, post, or transmit content (“Contributions”). Contributions may be viewable by other users and treated as non-confidential. By submitting Contributions, you represent and warrant that you own or have the necessary rights to them; that they do not infringe third-party rights; that they are not false, misleading, unsolicited advertising, obscene, defamatory, or otherwise objectionable; that they do not violate applicable law; and that they do not contain material that solicits or exploits minors.
By submitting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt, and distribute such Contributions for any purpose, and to prepare derivative works. We do not assert ownership over your Contributions and have no obligation to monitor them, but we reserve the right to edit, redact, re-categorize, pre-screen, or delete any Contributions at any time without notice.
We grant you a revocable, non-exclusive, non-transferable, limited license to install and use our Applications on devices you own or control, strictly in accordance with these Terms. You shall not: (1) decompile, reverse-engineer, disassemble, or derive source code; (2) make modifications, adaptations, or derivative works; (3) violate any applicable laws in connection with use; (4) remove proprietary notices; (5) use the Application for any commercial enterprise for which it is not designed; (6) make the Application available on a network where multiple devices can access it simultaneously; (7) use the Application to create a competing product; or (8) use the Application to send automated queries or unsolicited commercial communications.
When you use an Application obtained from the Apple App Store or Google Play (each an “App Distributor”): (1) the license is limited to a non-transferable license to use the Application on a device running the applicable operating system per the App Distributor's usage rules; (2) we are responsible for maintenance and support as required by applicable law, and you acknowledge the App Distributor has no such obligation; (3) in the event of a warranty failure, you may notify the App Distributor, which may refund the purchase price if applicable; (4) you are not located in a country subject to U.S. embargo or designated as “terrorist supporting,” and are not on any U.S. government prohibited list; (5) you will comply with applicable third-party terms (e.g., wireless carrier terms); and (6) the App Distributors are third-party beneficiaries of this license.
An Application may contain links to third-party websites or content. Such third-party materials are not investigated, monitored, or checked by us for accuracy, appropriateness, or completeness, and we are not responsible for them. Inclusion of, linking to, or permitting use of third-party websites or content does not imply endorsement. If you access third-party sites or content through an Application, you do so at your own risk and should review the applicable terms and privacy policies.
We reserve the right, but not the obligation, to: (1) monitor an Application for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms; (3) refuse, restrict access to, or disable any Contributions; (4) remove files or content that are excessive or burdensome; and (5) otherwise manage the Application to protect our rights and property and facilitate its proper functioning.
These Terms remain in effect while you use any Application. We reserve the right, in our sole discretion and without notice or liability, to deny access to any Application for any reason, including breach of these Terms or any applicable law. We may terminate your use or delete your account and any content you posted at any time, without warning. If your account is terminated, you are prohibited from registering a new account under your name, a fake name, or on behalf of a third party.
We reserve the right to change, modify, or remove the contents of any Application at any time without notice. We have no obligation to update any information. We may discontinue all or part of an Application at any time. We cannot guarantee availability at all times and will not be liable for any loss or inconvenience caused by downtime or discontinuance.
These Terms and your use of the Applications are governed by the laws of the State of California, without regard to its conflict-of-law principles.
The parties agree to first attempt to resolve any dispute, controversy, or claim related to these Terms (a “Dispute”) through informal negotiation for at least 150 days before initiating arbitration. Any Dispute not resolved informally shall be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), with the AAA Consumer Rules applying where appropriate. Arbitration will take place in San Francisco County, California, or as otherwise required by law. If a Dispute proceeds in court, it shall be brought exclusively in the state or federal courts in San Francisco County, California. In no event shall a Dispute be brought more than one year after the cause of action arose.
THE APPLICATIONS ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES AS TO ACCURACY OR COMPLETENESS OF THE CONTENT OR ANY LINKED WEBSITES, AND WE ASSUME NO LIABILITY FOR: (1) ERRORS OR INACCURACIES; (2) PERSONAL INJURY OR PROPERTY DAMAGE; (3) UNAUTHORIZED ACCESS TO OUR SERVERS OR DATA; (4) INTERRUPTIONS OF TRANSMISSION; (5) BUGS, VIRUSES, OR TROJAN HORSES TRANSMITTED BY THIRD PARTIES; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT OR LOSS OR DAMAGE ARISING FROM USE.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT OR LOSS OF DATA, ARISING FROM YOUR USE OF ANY APPLICATION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR LIABILITY SHALL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE-MONTH PERIOD PRIOR TO THE CAUSE OF ACTION.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party arising out of: (1) your Contributions; (2) your use of an Application; (3) your breach of these Terms; (4) any breach of your representations; (5) your violation of third-party rights; or (6) any overt harmful act toward another user.
Using an Application, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, and records.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
These Terms and any policies posted by us constitute the entire agreement between you and us. Our failure to enforce any right shall not be a waiver. We may assign our rights and obligations at any time. If any provision is unlawful, void, or unenforceable, that provision is severable and does not affect the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us by these Terms.
For questions about these Terms or to resolve a complaint, contact us at [email protected].